Frequently asked questions

At our brand, we pride ourselves on offering excellent customer service! You can reach us via WhatsApp ( press link to start chat ) every day from 9 AM to 2 PM CET for quick and friendly assistance. If you prefer, feel free to use our contact form or email us anytime at info@weltentanzer.com. We’re here to help and look forward to hearing from you!

Yes we ship our products from our warehouse in Leipzig. Within Germany delivery times are 1-3 days.

You can find our return policy here.
You can find the return form here.
Customer will bare the cost of the returns themselves.

Please note: we do charge a handling fee for all our returns

• Remove the jewellery while sleeping or exercising.
• Avoid contact with perfumes and body oils.
• Long contact with sweat can damage the jewellery.
• Do not use chemical jewellery cleaners.
• Keep the jewellery dark, cool and dry.

• Wash your silver by hand in hot, sudsy water as soon as possible after use.
• Rinse well in clear hot water and hand-dry immediately and thoroughly.
• For silver that is tarnished, clean with a good quality silver polish and avoid “dip” polishes
  1. Apply a small amount of silver polish to a soft cloth.
  2. Gently rub the silver with the cloth several times.
  3. Rinse the silver thoroughly in warm water.
  4. Blot dry and shine your silver with a polishing cloth or mitts. This will remove the tarnish and restore shine.

• Hand wash cold, as this material may shrink slightly.
• Not suitable for the dryer.

• Machine wash 30˚.
• Not suitable for dryers.
• Wash in a laundry bag to protect your favourite pieces.