Frequently asked questions
We want to make sure you know about our shipping costs:
- Free shipping in Germany above order amount of €150
- €4.99 for shipping within Germany,
- €9,99 for shipping within Europe,
- €14,99 for shipping to Switzerland,
- €15.99 for shipping to the USA,
- €19.99 for shipping to the rest of the world.
Here’s what you can expect for delivery times:
- Within Germany: 1-3 business day
- Within Europe 3-7 business days
- Outside of Europe: 7-25 business days
Just a friendly reminder: customs fees may apply for orders outside Europe.
At our brand, we pride ourselves on offering excellent customer service! You can reach us via WhatsApp ( press link to start chat ) every day from 9 AM to 2 PM CET for quick and friendly assistance. If you prefer, feel free to use our contact form or email us anytime at [email protected]. We’re here to help and look forward to hearing from you!
- Remove the jewellery while sleeping or exercising.
- Avoid contact with perfumes and body oils.
- Long contact with sweat can damage the jewellery.
- Do not use chemical jewellery cleaners.
- Keep the jewellery dark, cool and dry.
- Wash your silver by hand in hot, sudsy water as soon as possible after use.
- Rinse well in clear hot water and hand-dry immediately and thoroughly.
- For silver that is tarnished, clean with a good quality silver polish and avoid “dip” polishes
- Apply a small amount of silver polish to a soft cloth.
- Gently rub the silver with the cloth several times.
- Rinse the silver thoroughly in warm water.
- Blot dry and shine your silver with a polishing cloth or mitts. This will remove the tarnish and restore shine.
- Hand wash cold, as this material may shrink slightly.
- Not suitable for the dryer.
- Machine wash 30˚.
- Not suitable for dryers.
- Wash in a laundry bag to protect your favourite pieces.