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Frequently asked questions

We want to make sure you know about our shipping costs:

  • Free shipping in Germany above order amount of €150
  • €4.99 for shipping within Germany,
  • €9,99 for shipping within Europe,
  • €14,99 for shipping to Switzerland,
  • €15.99 for shipping to the USA,
  • €19.99 for shipping to the rest of the world.

Here’s what you can expect for delivery times:

  • Within Germany: 1-3 business day
  • Within Europe 3-7 business days
  • Outside of Europe: 7-25 business days

Just a friendly reminder: customs fees may apply for orders outside Europe.

At our brand, we pride ourselves on offering excellent customer service! You can reach us via WhatsApp ( press link to start chat ) every day from 9 AM to 2 PM CET for quick and friendly assistance. If you prefer, feel free to use our contact form or email us anytime at [email protected]. We’re here to help and look forward to hearing from you!

  • Remove the jewellery while sleeping or exercising.
  • Avoid contact with perfumes and body oils.
  • Long contact with sweat can damage the jewellery.
  • Do not use chemical jewellery cleaners.
  • Keep the jewellery dark, cool and dry.
  • Wash your silver by hand in hot, sudsy water as soon as possible after use.
  • Rinse well in clear hot water and hand-dry immediately and thoroughly.
  • For silver that is tarnished, clean with a good quality silver polish and avoid “dip” polishes
    1. Apply a small amount of silver polish to a soft cloth.
    2. Gently rub the silver with the cloth several times.
    3. Rinse the silver thoroughly in warm water.
    4. Blot dry and shine your silver with a polishing cloth or mitts. This will remove the tarnish and restore shine.
  • Hand wash cold, as this material may shrink slightly.
  • Not suitable for the dryer.
  • Machine wash 30˚.
  • Not suitable for dryers.
  • Wash in a laundry bag to protect your favourite pieces.
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In Germany delivered to your home within 1-3 working days!
Also available in these colors