Thank you for choosing Weltentanzer Berlin! We understand that sometimes it doesn’t fit and you may need to return an item. That’s why we have a hassle-free return guarantee to ensure your complete satisfaction. If you are not completely satisfied with your purchase, we offer a return option within 14 days.

  • Returns are free within Germany and Austria. A shipping label will be sent to you by email, which you can simply print out or have scanned in the parcel shop.
  • All other countries bear the return costs themselves. Please send your return, stating your order number, to the following address

Address:

  • Cafol GmbH / Weltentanzer
  • Paunsdorfer Allee 1
  • 04329 Leipzig

Our returns are checked by a returns control center. Items that have been worn, washed, heavily scented or damaged are non-returnable and non-refundable.

Returns must also be initiated within 2 weeks of receiving your items. Simply write to us by email or WhatsApp message (+4917630797948). We will be happy to help you with the process or any questions you may have.

Refund

Once we receive your return, we’ll process your refund within 2 weeks, minus any shipping costs and (if any) damages to the product(s). Please note that we can only refund the original method of payment.

We value your business and want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Thanks again for choosing Weltentänzer Berlin!

Complaints

Have you received a damaged or wrong product or are there quality problems with the items you have ordered from us? Contact us at: Email: [email protected].

Or just write us a message via WhatsApp (+4917630797948) between 9:00 a.m. and 2:00 p.m. (CET) for direct contact. You can also use the contact form on our website: https://weltentanzer.com/contact-us/

We will get back in touch with you as soon as possible. Please note our business hours (Mon-Fri 9 a.m. – 2 p.m. CET).