Within Germany
For returns within Germany, we will be happy to send you a returns label by email, which you can simply print out or have scanned in the parcel shop.
The return fee is 4.99 euros.
Simply write us an email within 14 days of receiving your order. To simplify the process, we would be very happy if you could tell us your order number and the items that are being returned. Because we can only adapt our items to the wishes of our customers with the help of your feedback, we would be very happy if you could also tell us the reason for the return.
Outside Germany / Etsy buyers
All other countries & Etsy customers take responsibility for returns themselves.
Returns outside of EU
For returns outside of Europe, we have to charge a return fee of 19.99 euros. Since the regulations for returns in Germany we have an extra effort for preparing the customs documents and collecting the package from the customs office.
Return Address
Please send your return, stating your order number, to the following address:
- Cafol GmbH / Weltentanzer
- Paunsdorfer Allee 1
- 04329 Leipzig
How can we help you?