Thank you for choosing Weltentänzer Berlin! We understand that sometimes things just don’t work out and you may need to return an item. That’s why we have a hassle-free return policy to ensure your complete satisfaction.
If you’re not completely satisfied with your purchase, we offer:
- free returns within Germany. (Shipping label supplied, just print and put on the package, deliver at nearest DHL point)
- Switzerland, returns are €10,
- For the rest of Europe, returns are €5,
- USA returns are €16,
- The rest of the world you are fully responsible for any return costs.
Our returns are checked on arrival. Worn, washed, heavily perfumed or damaged items are non-refundable.
To initiate a return, please send us an email or WhatsApp (+4917630797948) message within 2 weeks of receiving your product(s). We’ll be happy to help you with the process.
Shipping label
We can also supply you with a DHL shipping label outside of Germany if requested. After receiving the return the costs for shipping will be deducted from the total amount.
We create a return label for the following countries outside of Germany.
All countries outside the EU and those not listed here would need to handle the return shipment themselves.
Refund
Once we receive your return, we’ll process your refund within 2 weeks, minus any shipping costs and (if any) damages to the product(s). Please note that we can only refund the original method of payment.
We value your business and want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Thanks again for choosing Weltentänzer Berlin!
Returns are send to:
- Cafol GmbH,
- c/o Weltentänzer
- Paunsdorfer Allee 1
- 04329 Leipzig
- Germany
Complaints
Have you received a damaged or wrong product or are there quality problems with the items you have ordered from us? Contact us at: Email: info@weltentanzer.com.
Or just write us a message via WhatsApp (+4917630797948) between 9:00 a.m. and 2:00 p.m. (CET) for direct contact. You can also use the contact form on our website: https://weltentanzer.com/kontakt/
We will get back in touch with you as soon as possible. Please note our business hours (Mon-Fri 9 a.m. – 2 p.m. CET).
